ETTSI sells 10’s of 1000’s of travel certificates every year. To managing the volume of inquires about locations and travel dates, we require your activation be paid before we assign a travel coordinator to research the availability of cruises and dates. This insures that our resources are focused only on certificate holders who are seriously interested in traveling with us. We also find that certificate holders will be more careful to read and understand the terms and conditions of the certificate before they send in the activation fee which improves communication between you and your travel coordinator. These measures insure that your travel arrangement will be dealt with in an expedient manner. At your request, if for any reason we are not able to provide the travel arrangements as outlined in our certificate we will refund your activatoin fee.